All products Backed by QuiQ Intelligence
Sales & CRM
The agent workspace built for queues, SLAs, and real accountability
Tickets, categories, and priority-based SLA tracking with automatic escalation — so nothing quietly ages out of view.
Aurora — Help Desk
URGENTOrder #4021 hasn’t shipped
MEDIUMRefund request
HIGHCan’t reset password
LOWFeature question
Help Desk is one part of a platform your whole team already shares — same contacts, same permissions, same admin console.
SLA targets that actually escalate
Response and resolution deadlines by priority, with automatic escalation before a breach — not just a timestamp nobody watches.
Every channel, one queue
Email, web chat, and WhatsApp tickets land in the same queue, assigned and prioritized consistently.
Frequently asked
Questions about Help Desk
Yes — categories and departments route tickets automatically, cutting manual triage.
Try Help Desk free
No credit card required — live in minutes, alongside every other Aurora application.