All solutions
Solutions for Customer Support
One queue for every channel, with SLAs that hold
Email, web chat, and WhatsApp tickets in a single queue — prioritized, assigned, and escalated automatically before anything breaches.
3
channels, 1 queue
100%
of tickets SLA-tracked
0
lost in a shared inbox
The difference
What changes when customer support runs on Aurora
Without Aurora
- A shared inbox nobody quite owns
- No SLA tracking — deadlines exist only in someone’s head
- Channels handled by different tools, with no shared history
With Aurora
- A real ticket queue with priority, category, and SLA per ticket
- Automatic escalation before a deadline is missed
- Every channel — email, chat, WhatsApp — in one place, one history
How it works
From first touch to done, in one flow
1
Receive
A message from any channel becomes a ticket automatically.
2
Route
Category and department routing gets it to the right agent.
3
Resolve
SLA countdown keeps priority honest, with escalation if it slips.
4
Learn
CSAT and resolution time feed Analytics, not a spreadsheet.