Refund Policy

Monthly plans can be canceled at any time from Billing → Manage billing; you retain access through the end of the current billing period and are not charged again. We do not provide partial-month refunds for monthly plans.

Annual plans canceled within 14 days of the initial purchase or renewal are eligible for a full refund. After that window, annual plans can still be canceled (no future renewal will be charged), but the current term is non-refundable.

Adding seats mid-cycle is billed pro-rata for the remainder of the current period. Removing seats takes effect at the next renewal — we don’t issue partial refunds for seats removed mid-cycle.

If you believe you were charged in error (e.g. a duplicate charge or a charge after cancellation), contact billing@aurora.com within 60 days and we will investigate and refund confirmed errors in full.