Collaboration

Internal chat for the people running everything else

Channels and direct messages for your team, in the same platform holding the customer data you’re discussing.

Aurora — Team Chat

Hi, is my order ready for pickup?

Yes! Ready whenever you are today.

Perfect, thank you 🙏

Team Chat is one part of a platform your whole team already shares — same contacts, same permissions, same admin console.

No context-switching to talk about a ticket

Reference a real deal or ticket in a channel without leaving the platform it lives in.

Frequently asked

No — Team Chat is entirely internal, separate from customer-facing channels like Help Desk and WhatsApp CRM.

Works well with

The agent workspace — queues, SLAs, categories, and customer replies.

Secure cloud storage and file-sharing, internally and externally.

Contacts and deals, from first touch to closed-won.

No credit card required — live in minutes, alongside every other Aurora application.