Aurora for Technology
Support, engineering, and customer data — one platform, real APIs.
Technology companies need support tooling that scales without linear headcount, and integrates into the tools engineering already uses. Aurora combines a real Help Desk with a developer platform built for that.
What teams in Technology run into
The problems a generic tool wasn’t built for
Support volume scales faster than headcount
A growing product means a growing ticket queue — automation has to absorb the routine work.
Support and engineering work in separate tools
A support agent flagging a bug to engineering shouldn’t mean copy-pasting into a different app.
Every team wants its own integration
Generic CRMs offer no real way to connect customer data to the tools engineering already relies on.
How Aurora helps
Real applications, mapped to real problems
Automation-first ticket handling
Workflows that tag, assign, and escalate tickets automatically, so headcount doesn’t have to scale linearly with volume.
See Flow
Team Chat alongside the support queue
Support and engineering coordinate in the same platform holding the customer data they’re discussing.
See Team Chat
Real APIs and webhooks, not a locked-down black box
Build your own integrations against Aurora’s API, and get webhook events the moment something changes.
See Flow
Worth knowing
- API keys and webhook subscriptions are self-serve from the Developer settings
- Analytics reports on ticket volume, resolution time, and CSAT out of the box
- Every application shares the same contact and account data — no duplicate sync jobs
See Aurora running for technology
Start free, or talk to our team about what a rollout looks like for your organization.
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