Aurora for Retail
Turn WhatsApp into your busiest, best-organized sales channel.
Retail customers ask about orders, promotions, and stock over every channel — WhatsApp especially. Aurora handles the volume with real broadcast targeting, a shared support queue, and social listening in one place.
What teams in Retail run into
The problems a generic tool wasn’t built for
Promotions overwhelm a shared inbox
A single campaign can generate hundreds of replies with no way to prioritize or assign them.
Broadcast compliance is manual and risky
Tracking who opted out of marketing messages by hand is a mistake waiting to happen.
Brand mentions go unnoticed
A customer complaint on social media can spread long before anyone on the team sees it.
How Aurora helps
Real applications, mapped to real problems
Segment-targeted WhatsApp broadcasts
Send promotions to the right audience segment, with delivery status and opt-outs tracked automatically.
See WhatsApp CRM
A real queue for order and product questions
Every customer message becomes a trackable ticket, assigned and prioritized instead of lost in a shared inbox.
See Help Desk
Social mentions with real sentiment classification
Track brand mentions across platforms and know which ones need a response first.
See Social Listening
Worth knowing
- Opt-out (STOP) and opt-in (START) keywords are handled automatically on every broadcast
- Analytics shows campaign performance and support load side by side
- Contact CSV import brings an existing customer list in without manual re-entry
See Aurora running for retail
Start free, or talk to our team about what a rollout looks like for your organization.
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