Aurora for Manufacturing
Account relationships and service tickets, finally in the same place.
B2B manufacturing relationships involve multiple contacts per account, long sales cycles, and ongoing service needs. Aurora keeps the account, the deal, the contract, and the support history connected.
What teams in Manufacturing run into
The problems a generic tool wasn’t built for
Multiple contacts, one account, no shared view
A sales rep and a service technician may both be talking to the same account without knowing it.
Long B2B sales cycles lose momentum
Without a visible pipeline, deals stall quietly for months with nobody flagging it.
Equipment and service issues need SLA-backed support
A generic support inbox doesn’t reflect that some equipment issues are more urgent than others.
How Aurora helps
Real applications, mapped to real problems
Accounts with full contact and deal history
Every contact at a company, every deal, every ticket — attached to one account record the whole team can see.
See CRM
Contracts tied directly to the account
Service agreements and terms live on the record they apply to, not a separate filing system.
See CRM
Priority-based service ticket queues
SLA targets by priority keep urgent equipment issues from sitting behind routine requests.
See Help Desk
Worth knowing
- Projects tracks implementation and delivery work alongside the sales relationship
- Deal pipeline stages match how your team actually sells, not a generic template
- Analytics reports on both sales pipeline and support SLA performance
See Aurora running for manufacturing
Start free, or talk to our team about what a rollout looks like for your organization.
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